***Please note, this page and content is designed for people working in referral agencies (statutory services, primary care etc.) if you are a member of the public needing support, please call 01302 972982***


01302 972982


(you will need a password - you should have received this via your PCN)

Doncaster Pathways is a crisis intervention service, designed to divert resources away from healthcare (mostly primary care) where there issue is an acute social crisis, rather than a physical health need. 

The project is based on a successful project running in Keighley and finds further clinical basis in the High Intensity User Programme (https://www.england.nhs.uk/rightcare/workstreams/high-intensity-user-programme/) . Further information on the outcomes of the Keighley project can be found here.

Examples of the kind of things we can support with include holistic responses to mental health (not acute mental health crises, these would need to go to the Crisis service), welfare benefits/financial/debt advice where this is impacting on someone's well-being, drug/alcohol misuse where this presents as a social issue (i.e. doesn't require a clinical intervention such as in-patient detox or prescribing) as well as food poverty and energy problems (gas/electricity). 

Where a patient attends a primary care (or other referral partner) service with a social issue which is presenting as a crisis and therefore a barrier to ongoing support such as Social Prescribing, they can be referred into the project which will offer a same-day intervention in almost all cases. The intervention is solutions focused and aims to resolve the problem then and there, thereby enabling the patient to engage with wider support as required, once barriers have been removed. 

We will also provide the referrer with an update on the outcome of their referral in the form of an e-letter direct to their practice (or referral email where not a Primary Care provider) which can be added to their file for completeness. 

The service is available 1-5 Monday-Friday (although you can refer outside these times). The patient will normally get a call back the same day with an intervention although that does depend on the time you make the referral.

During COVID-19 this will be a digital offer but as soon as we can safely do so we will be offering a physical drop-in at our premises on Priory Place (DN1 1BZ). 

Below are copies of leaflets you could publish in your practice or other area for your staff to see.